Flagship Carwash

Geovania Hanks 3 months ago

I've been coming to this car wash for years, back when it was under the previous ownership. I was always happy with the service and recommended it to friends. Unfortunately, since the ownership changed, the quality has gone downhill. The biggest difference is the staffing. They used to have around 20 employees working efficiently, cleaning and vacuuming multiple cars at the same time. Even when the place was busy, I was usually in and out in less than 45 minutes. Now it looks like they only have about six - eight employees, and the service feels rushed and understaffed. Another thing I noticed is that they no longer properly pre-wash the vehicle before it goes through the tunnel. They used to power wash the entire car to loosen dirt and grime. During my visit today, the employee only sprayed something on the windshield before sending my car into the wash. It's disappointing to see such a decline in quality. After being a loyal customer for many years, I won't be coming back.

Kaycee Cun 8 months ago

My first and last time going there. I have a full size suv and I got the full service package. I was surprised how fast I got called back to my car . It was all about 10-15mins. As I was driving away I noticed that the dash wasn’t touched and the door panels either or the center console. I live in Annapolis and took the drive to Edgewater to give them a chance. Waste of money.

John L. Davis a year ago

Flagship has a good product and good value. I was met by a young man who offered me optional service and when I said what my goal was he suggested a lesser cost service. I was impressed because I said what ever you think is best… He could have gone for most expensive - instead he was looking out for my interest. Nice! The tunnel is not unlike all the others you have seen. Nothing special. The best details about this car wash is the staff that takes such good care of you once your car is out of the tunnel. I opted for an inside and outside service level, which made me drive over to a certain area and a team of people, then detailed inside the car very quickly and basically. The results were outstanding, and I was very happy with the value for what I paid.

Cole McMullen a year ago

When I arrived, I asked one of the attendants outside that I'd like an interior cleaning only. I was told to drive ahead and let the man at the terminal know. After waiting patiently in line, the guy there tells me they don't have an interior only package and I would have to pay $36. Extremely disappointed, I pay anyways and continued through. They only spend a short 5 minutes on the interior of my car, and none of the surfaces have been wiped, nor have the sides of my seats been vacuumed. A filmy residue was left on my dash and I asked one of the attendants to give it more attention and the response I received was "not possible." Not possible? It's not possible to clean my car at a car wash? Then why did I pay $36?? I'm going to be calling and demanding a refund, because the service I received was unsatisfactory. See the pictures for yourself.

NANCY T 3 years ago

Great experience! The entire process was easy and done quite quickly, yet the cleaning job was very well done. I found the setup somewhat confusing at first, but staff were helpful and patient to explain. The exterior and interior were cleaned very thoroughly. The staff are organized and hard-working. The manager was very helpful and made sure I was satisfied. I highly recommend this car wash organization.